As the products available on our website are digital goods, they are non-returnable. If you encounter a technical issue with an item, we suggest reaching out to our Technical Support team for assistance in troubleshooting the problem. However, there are specific cases in which you may be eligible for a refund. These cases include:
- Item is “not as described” or the item doesn’t work the way it should.
In the event that an item does not function as intended, we are committed to promptly resolving the issue by providing updates to the item. If an item is found to be materially different from its description or preview, it is considered “not as described.” If the issue cannot be rectified or it is determined that the item is “not as described,” you would be eligible for a refund. - Item has a security vulnerability.
If an item includes a security vulnerability that cannot be easily addressed or resolved, you would be eligible for a refund. - Item support is promised but not provided.
If you have a valid support entitlement and the support provided to you does not align with our item support policy, we will ensure that you receive a refund. - Items that have not been downloaded.
If you have not downloaded a purchased item within 3 months of the purchase date, you may be eligible for a refund. However, if you have acquired the item for personal use and have not downloaded it, you may have an extended timeframe within which to claim a refund.
Please note that refunds will not be provided in any of the circumstances listed below.
- You don’t want it after you’ve downloaded it
- The item did not meet your expectations or you feel the item is of low quality
- You simply change your mind
- You bought an item by mistake
- You do not have sufficient expertise to use the item
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
- You can no longer access the item because it has been removed from the website (we advise you to download items as soon as you have purchased them to avoid this situation).
You can make a refund request at ThemeForest from here.
